Terms of Service

Last updated: [INSERT DATE]

1. Who we are

These Terms of Service (“Terms”) apply to purchases from and use of this website (the “Site”) operated by:

• Business name: complexfour
• Legal entity: [INSERT LEGAL ENTITY NAME]
• Registered address: [INSERT ADDRESS]
• Company number (if applicable): [INSERT]
• Contact email: [INSERT SUPPORT EMAIL]

2. Eligibility and using the Site

By using the Site and/or placing an order, you confirm that you are at least the age of majority in your country and that you can enter into a legally binding contract.

You agree not to misuse the Site, attempt unauthorised access, interfere with its operation, or use the Site in a way that violates applicable laws.

3. Product information and “no medical claims”

Our products are offered for general wellness use. Information on the Site is provided for general educational purposes and is not medical advice.

• We do not claim that our products diagnose, treat, cure, or prevent any disease.
• Individual experiences vary and no outcomes are guaranteed.
• If you have a medical condition or concerns about suitability, consult a qualified clinician before use.

You are responsible for ensuring that purchase, import, and use of products is permitted in your jurisdiction.

4. Prices, currency, and taxes

Prices are shown in the currency you select (e.g., GBP or EUR). The final price, including any shipping charges, will be shown at checkout.

Taxes and duties: For international orders, local import duties, taxes, customs fees, and brokerage fees may be charged by your authorities/carrier. These are generally your responsibility unless we explicitly say otherwise.

5. Ordering, payment, and Stripe

When you place an order, you’re making an offer to purchase the selected goods. We may accept or decline an order (for example, due to stock limits, suspected fraud, address issues, or legal restrictions).

Payments are processed securely by Stripe via Stripe Checkout. We do not store full card details on our servers. You authorise Stripe to process your payment method for the order total.

6. Shipping, delivery, and risk

Estimated delivery times (if shown) are estimates and not guarantees. Delivery may be affected by carrier delays, customs processing, and local conditions.

Risk of loss passes to you upon delivery to the address you provide, unless applicable law says otherwise. Please check the package on arrival and report any visible damage promptly.

7. Consumer cancellation rights (distance sales)

If you are a consumer purchasing online (distance sale), you may have a legal right to cancel your order within 14 days after the day you receive the goods, without giving a reason (subject to legal exceptions). If we fail to inform you of your cancellation rights, the cancellation period may be extended under applicable law.

This section summarises key UK consumer distance selling rules; your rights may vary by country. :contentReference[oaicite:4]{index=4}

How to cancel

To cancel, email us at [INSERT SUPPORT EMAIL] with: (1) your order number, (2) the item(s) you wish to cancel/return, and (3) the reason (optional). We will reply with return instructions where applicable.

Returns and refunds after cancellation

• You must take reasonable care of the goods while in your possession.
• Unless faulty, you may be responsible for return shipping costs (state your policy clearly here).
• Refunds are processed after we receive the returned goods (or evidence of return), within timelines required by applicable law.
• We may reduce a refund if the goods show handling beyond what’s necessary to inspect them.

8. Faulty, damaged, or incorrect items

If your item is faulty, damaged on arrival, or incorrect, contact us within [INSERT DAYS] days with your order number and photos/videos where relevant. We’ll work with you to repair, replace, or refund as required by law.

9. Warranty and safety

Any manufacturer warranty details will be provided with the product or in product documentation. Unless stated otherwise, we provide goods on an “as supplied” basis and you must follow all instructions and safety guidance.

Do not use the product in a manner inconsistent with instructions or local safety standards. Misuse may void support/warranty.

10. Prohibited uses

You agree not to use the product or Site:

• to make medical claims about the product on our behalf;
• to resell in a way that violates local laws or regulatory requirements;
• for any unlawful, hazardous, or unsafe purpose.

11. Intellectual property

The Site content, branding, logos, design, and text are owned by or licensed to complexfour and are protected by intellectual property laws. You may not copy, reproduce, or use our branding without written permission.

12. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under law).

Subject to the above, to the maximum extent permitted by law, complexfour will not be liable for indirect, incidental, special, or consequential losses, or for loss of profits, business, or goodwill.

Our total liability arising out of or in connection with any order will not exceed the amount you paid for the relevant item(s), except where applicable law requires otherwise.

13. Indemnity

You agree to indemnify and hold complexfour harmless from claims, losses, liabilities, and expenses arising from your breach of these Terms, misuse of the Site, or unlawful use of the products.

14. Privacy

We process personal data in line with our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. Changes apply from the “Last updated” date shown above. If changes are material, we’ll take reasonable steps to notify customers (e.g., on the Site).

16. Governing law and disputes

These Terms are governed by the laws of England and Wales (unless mandatory consumer law in your country overrides this). Courts of England and Wales will have non-exclusive jurisdiction.

17. Contact

Questions about these Terms: [INSERT SUPPORT EMAIL]